> ## Documentation Index > Fetch the complete documentation index at: https://docs.dovetail.com/llms.txt > Use this file to discover all available pages before exploring further. # Intercom Intercom Pn ## Overview Automatically import Intercom tickets into Channels in real-time, where they'll be automatically analyzed and classified into themes, allowing you to track trends over time. When setting up the connection, you'll have the option to select specific inboxes to sync tickets from, and you can also select how far back you'd like to import existing data from. [Learn more about Channels →](/help/channels) *** ## Set up Intercom integration You can set up your Intercom integration from [Settings](https://dovetail.com/settings/integrations), when you create a new **Channel**, or when you want to `Add source` to an existing channel set up in your workspace. To do this, set up your **Channel** and select **Intercom** in the **Connect data source** modal. This will require you to review and accept the required permissions. *** ## Permissions To connect Intercom to a Dovetail Channel, you must have: ### In Dovetail: * A paid Dovetail seat. * **Can edit** access (or higher) on the Channel where you want to connect Intercom. * If you are on a plan with user roles, you must be a **Contributor** or **Manager** * Users with **Viewer** access cannot connect integrations or manage Channel data sources. **Full access** is not required unless you also need to manage Channel permissions and sharing settings. ### In Intercom: * You'll need the following permissions: * **Can install, configure, and delete apps** This permission is required to authorize the Dovetail app during the Intercom connection process. > Note: Dovetail's Intercom integration is read-only and does not make changes to your data in Intercom. *** ## Permissions To connect Intercom to a Dovetail Channel, you must have: ### In Dovetail: * A paid Dovetail seat * For plans that include user roles, you will need: * Manager or Contributor access * Users with **Viewer** access **cannot** connect integrations or manage Channel data sources. **Full access** is not required unless you also need to manage Channel permissions and sharing settings. ### In Intercom: * **Can install, configure, and delete app permissions**. This permission is required to authorize the Dovetail app during the Intercom connection process. > Note: Dovetail's Intercom integration is read-only and does not make changes to your data in Intercom. To connect an external data source, you'll need access to it to authorize the specific permissions that Dovetail requires. If you don't have the correct level of access and are unable to authorize, you'll need to reach out to an internal team that can provide you with the correct access. *** ## Import conversations automatically to Channels Once you have connected your Intercom account to Dovetail, you can sync support tickets received in Intercom into a Channel where they will be automatically stored, analyzed, summarized and organized into themes. * To do this, open or create a new Channel for `Support tickets` and add `Intercom` as a data source. * Next, select the inboxes you wish to sync conversations from and how far back you'd like to import existing data from. * From there, confirm set up and select `Finish`. Once complete, data from Intercom will start importing into your Channel and continue to sync new tickets into your Channel when received in Intercom.