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Welcome
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Getting started with analysis
  • Intro to projects
  • Analyze interviews and calls
  • Analyze survey responses
  • Analyze support tickets
  • Analyze app reviews
Crafting actionable findings
  • Intro to insights
  • Create an insight from project findings
Advancing your project analysis
  • Intro to advanced project concepts
  • Capture themes with tags
  • Categorize with data fields
  • Customize your project views
Answering your questions
  • Start exploring Dovetail
  • Self-serve knowledge across Dovetail
  • Mastering chat for deep customer discovery
  • Engage your team to inform decisions
Standardizing project analysis
  • Prepare to onboard your team
  • Intro to workspace tags
  • Craft your team taxonomy
  • Organize data with folders
  • Intro to workspace fields
  • Intro to workspace templates
Managing your workspace
  • Define your team structure
  • Streamline authentication to Dovetail
  • Assign access across the workspace
  • Manage PII in Dovetail
Welcome

Dovetail Academy

Start your learning journey today! Explore our curated courses, tutorials, best practices, and activities to deepen your customer understanding with Dovetail.

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Popular courses

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Getting started with analysis

For researchers, designers, and product teams taking their first step towards mastering analysis in projects and channels.
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Answering your questions

For anyone looking to gather existing customer insights to drive data-informed decisions.
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Managing your workspace

For admins setting up and managing an Enterprise workspace for teams across their organization.
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Standardizing project analysis

For research leaders ready to scale their practice across team by setting up an efficient analysis process for projects.

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Recommended lessons by function

Analyze interviews and calls

Work hand-in-hand with AI to centralize and analyze data in projects.

Mastering chat

Chat with your customer data to refine your craft and uncover customer insights.

Create an insight

Craft compelling assets from raw customer feedback to drive alignment.

Analyze survey responses

Use AI to transform messy survey data into clear, actionable insights.

Analyze support tickets

Automatically find user pain points and design opportunities in support tickets.

Analyze app reviews

Automatically sync and analyze reviews to identify user pain points and usability issues.

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