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Available in beta for workspaces on the Enterprise plan.

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Overview

Automatically import G2 reviews into Channels in real time, where they are analyzed and classified into themes so you can track trends over time. When setting up the connection, you can select specific apps to sync reviews from, and choose how far back to import existing data.

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Prerequisites

  • A paid Dovetail seat with Can edit or Full access on the channel you are adding the source to. Viewers cannot connect a data source.
  • Your G2 API key, copied from your G2 integrations page.

Connect and authorize data source

To connect an external data source, you’ll need access to it to authorize the specific permissions that Dovetail requires. If you don’t have the correct level of access and are unable to authorize, you’ll need to reach out to an internal team that can provide you with the correct access.

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Set up the G2 integration

You can set up the G2 integration from Settings, when you create a new channel, or when you Add source to an existing channel.
1

Open the Connect data source modal

Set up your channel and select G2.
2

Paste your API key

In a separate window, go to your G2 integrations page and copy your API key. Paste it back into Dovetail and press Continue.
3

Choose your apps

Open or create a channel and add G2 as a data source. Select the apps you want to sync reviews from, and how far back to import existing data.
4

Finish

Confirm the setup and select Finish. Reviews start importing, and new reviews continue to sync as they are received.

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What gets imported

The review comment itself, plus reviewer metadata where G2 makes it available:
  • Reviewer name
  • Reviewer company
  • Reviewer title

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Disconnect the G2 source

When you disconnect Dovetail, we no longer have access to your G2 data or your G2 account information. Anything imported into Dovetail before disconnecting is not deleted and remains in Dovetail. To disconnect, select ⚙️ Settings → Integrations, locate G2, click •••, and select Disconnect.

Voice of customer

Centralize feedback, make sense of it, and close the loop.