Google Play Store Pn
Available on Professional and Enterprise plans

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Overview

Automatically import Google Play store reviews into Channels in real-time, where they’ll be automatically analyzed and classified into themes, allowing you to track trends over time. When setting up the connection, you’ll have the option to select specific apps to sync reviews from, and you can also select how far back you’d like to import existing data from. Learn more about Channels →

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Set up Google Play store integration

You can set up your Google Play store integration from Settings, when creating a new Channel, or want to Add source to an existing channel set up in your workspace.
  • To do this, set up your Channel and select Google Play in the Connect data source modal. This will require you to accept the required permissions, enter your developer name and select your apps.
If you are not a developer, you will need to ask your developer team to add your email to your organization’s Google Console, with view app information permissions. You will then be able to authenticate with the Google Play store integration.

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Import reviews automatically to Channels

Once you have connected your Google Play store account to Dovetail, you can sync reviews received in the Google Play store into a Channel where they will be automatically stored, analyzed, summarized and organized into themes.
  • To do this, set up your Channel and select Google Play in the Connect data source modal.
  • Next, select the apps you wish to sync reviews from and how far back you’d like to import existing data from.
  • From there, confirm set up and select Finish. Once complete, data from the Google Play store will start importing into your Channel and continue to sync new tickets into your Channel when received in the Google Play store.
Along with the review comment itself, we will automatically sync in metadata related to the review if available. This includes Reviewer name, Rating, Device, App version, Thumbs up count and Thumbs down count, and Reviewer language.

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Disconnect Google Play Store

When you disconnect Dovetail, we will no longer have access to your Google Play Store data or your Google Play Store account information. Any files that you have imported into Dovetail before disconnecting will not be deleted and will remain in Dovetail.
  • If you wish to disconnect Google Play Store account from Dovetail, select ⚙️ **Settings **→ Integrations , locate Google Play Store, click •••and select Disconnect.

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FAQs