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Gong Pn
Only available in closed beta.

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Overview

Automatically import Gong sales call transcripts into Channels in real-time, where they’ll be analyzed and classified into themes, allowing you to uncover insights and track trends from your sales conversations. Learn more about Channels →

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Set up the Gong integration

You can set up your Gong integration from Settings, when you create a new Channel, or when you add a new source to an existing channel using Add source. To do this, set up your Channel and select Gong in the Connect data source modal. This will require you to review and accept the required permissions.
Only Technical admins on Gong can import files. To check if you are a technical admin, go to the Team members page in Company settings in Gong. If you are not a technical admin, you cannot import files from Gong or even integrate your Gong account with your Dovetail workspace

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Import call transcripts automatically to Channels

Once you have connected your Gong account to Dovetail, you can sync transcripts in Gong into a Channel where they will be automatically stored, analyzed, summarized and organized into themes. Along with the transcript and summary, Dovetail will bring in metadata from the call created in Gong.
  • To do this, open or create a new Channel and add Gong as a data source.
  • Next, map the column with feedback you want to analyze and the date to indentify trends. You can select how far back you’d like to import existing data from.
  • From there, confirm set up and select Finish. Once complete, data from Gong will start importing call transcripts into your Channel.
As this data streams in, Dovetail’s AI will analyze the full conversation, classifying feedback and themes. This allows you to monitor trends and sentiment continuously without the manual overhead.

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Disconnect Gong

When you disconnect Dovetail, we will no longer have access to your Gong data or your Gong account information. Any files that you have imported into Dovetail before disconnecting will not be deleted and will remain in Dovetail.
  • If you wish to disconnect Gong account from Dovetail, select ⚙️ **Settings **→ Integrations , locate Gong, click •••and select Disconnect.

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Requested permissions

When you connect your Gong account to Dovetail, you will grant Dovetail access to:
  • Retrieve a call transcript.
  • Retrieve basic call data such as title, duration, and spoken language, and extended data such as interaction stats, list of speakers, and main topics of conversation. 
  • Retrieve basic call data such as title, duration, and spoken language.
  • Retrieve a URL that can be used to play and download the call media (audio or video).
  • Retrieve user data such as ID, name, and phone number.