Import data
Gong
Only available in closed beta.
Overview
Automatically import Gong sales call transcripts into Channels in real-time, where they’ll be analyzed and classified into themes, allowing you to uncover insights and track trends from your sales conversations. Learn more about Channels →Set up the Gong integration
You can set up your Gong integration from Settings, when you create a new Channel, or when you add a new source to an existing channel usingAdd source.
To do this, set up your Channel and select Gong in the Connect data source modal. This will require you to review and accept the required permissions.
Only Technical admins on Gong can import files. To check if you are a technical admin, go to the Team members page in Company settings in Gong. If you are not a technical admin, you cannot import files from Gong or even integrate your Gong account with your Dovetail workspace
Import sales calls automatically to Channels
Once you have connected your Gong account to Dovetail, you can sync transcripts in Gong into a Channel where they will be automatically stored, analyzed, summarized and organized into themes. Along with the transcript and summary, Dovetail will bring in metadata from the call created in Gong.- To do this, open or create a new Channel and add
Gongas a data source. - Next, map the column with feedback you want to analyze and the date to indentify trends. You can select how far back you’d like to import existing data from.
- From there, confirm set up and select
Finish. Once complete, data from Gong will start importing call transcripts into your Channel.