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Account Settings Hero 2 Pn

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Overview

Every user has their own individual account settings. You can update your profile details (including name, email, job title, department / function and profile photo), reset your password, and log out of sessions remotely.

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Change your user name

You can change your user name displayed in the workspace. Go to ⚙️ Settings → Account. In the text box under Name, enter your updated name. This will be saved automatically and updated across the workspace.

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Change your interface theme

You can now personalize your Dovetail experience with dark and light themes. By default, Dovetail will match your system or browser’s appearance setting. You can set a permanent preference in your Account settings. If no system preference is detected, the interface will default to dark mode. New U Iand IA Dark Mode Pn

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Change your email address

You can change the email address for your account in the workspace.
  • To do this, open ⚙️ Settings → Account and in the text box under Email, enter your updated email address. This will trigger an email to be sent to your new address and be saved automatically for future login.
If you signed up or currently log in using your Google or Microsoft account, you cannot change your email address through the workspace settings. Your email address is tied to your Google or Microsoft authentication.

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Change your profile photo

Help your teammates recognize your in Dovetail by setting a profile image for your user account.
  • To do this, go to ⚙️ Settings → Account and hover over the circle image in Your profile to surface and click Edit profile picture.
  • From there, you can select Upload photo or Change picture to generate a Dovetail avatar.

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Change your password

If you have forgotten or wish to change your password, open the login page, enter your email address and press Continue.
  • If your email address is associated with only one workspace, select Reset password below the form. From there, check your email and follow the instructions to reset your password.
  • If your email address is associated with multiple workspaces, check your email to verify your address, select the workspace you’d like to reset your password for, and click Reset password below the form. From there, check your email and follow the instructions.
Ensure your password is changed within 30 minutes of receiving the reset link via email. After that, you will need to resend another reset password email.

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Log in with Microsoft or Google

You can log in to Dovetail in one click via OAuth 2.0 with your Google or Microsoft account. By using OAuth 2.0 to create your account, you’ll be able to log in faster without needing to set a password with Dovetail.

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View and log out of sessions

You can view your active sessions in ⚙️ Settings → Account under Where you’re logged in. If you wish to log out of all devices, select Log out of all sessions. This will force you to log back into your account on your devices.

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Troubleshooting login

  • Check that you’re using the same email address you first used when you joined Dovetail. When this is confirmed, try changing your password.
  • Check whether you may be locked out. Dovetail automatically locks user accounts after multiple unsuccessful login attempts or strange behavior as a security precaution.
    • To unlock your account, visit the log in page, type your email address and click Continue.
    • If your email address is associated with only one workspace, Click Unlock account below the form. Check your email and follow the instructions.
    • If your email address is associated with multiple workspaces: Check your email to confirm your address. Click the workspace that you’re locked out of. Click Unlock account below the form. Check your email and follow the instructions.
  • If you are unable to receive any emails, you may need to contact your organization’s IT team and ask them to allow-list mail.dovetailapp.com and dovetailapp.com in the organization’s security firewall and spam filter.
Try clearing your browser’s stored data for Dovetail by following these steps:
  1. Right-click anywhere on the Dovetail page and select Inspect
  2. In the panel that opens, click the Application tab
  3. Under Storage, you’ll see sections for Local Storage, Session Storage, and Cookies
  4. For each one, right-click on the site name (or any listed items) and select Clear

    This will remove any locally stored data and cookies for Dovetail, which should resolve the issue. Alternatively, you can clear your cache and cookies.

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Leave a workspace

Workspaces must have at least one admin, so the last person in a workspace will not be able to leave that workspace.

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FAQs:

Try clearing your browser’s stored data for Dovetail by following these steps:
  1. Right-click anywhere on the page and choose “Inspect.”
  2. In the panel that opens, click the “Application” tab.
  3. Under “Storage,” you’ll see sections for Local Storage, Session Storage, and Cookies.
  4. For each one, right-click on the site name (or any listed items) and select “Clear.” Screenshot 2025-10-28 at 8.35.48 AM.png
This will remove any locally stored data and cookies for the site, which can help resolve loading or access issues. Alternatively, try using an incognito browser. If the error persists, please reach out to our support team for more assistance.