Channel context

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Adding context to your Channel

Context helps Channels generate better ideas, summaries, and responses by telling the AI what to focus on and what you already know about your business. You will be prompted to set the Channel context during onboarding but this can be changed at any time. To do so, all you need to do is:

1. Click the ... menu in the top right corner of the Channel
2. Select Context to configure two sections:
3. Focus areas. Select from suggested keywords such as Usability, Onboarding, Functionality, Trends, Churn, Expansion, Competitors, Satisfaction, and Support, or add your own with Add keyword
4. Linked context docs. Link a workspace or personal doc, such as a strategy doc or tone of voice guide, to guide how Dovetail’s AI interprets and writes about your feedback. Docs already in your workspace are suggested automatically, or use Link or add context to attach something new.
5. Click Save to apply your changes.

You can update focus areas and linked docs at any time, enabling your ideas to be dynamic based on business priorities. Changes apply going forward and don’t retroactively reclassify existing ideas.

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