Customer success & retention

  Monitor @support-channel and @nps-channel for churn language (“cancel”, “switch”, “frustrated”, “not using”) in the last 24 hours. When detected, summarize context, include quotes, and suggest a potential save strategy. Post real-time alerts to #save-squad and include a daily summary email to cs@company.

  Identify detractor feedback collected in @nps-channel over the prior 30 days. Summarize main pain points with quotes and draft a personalized recovery outreach plus two recommended actions a CSM could take. Post the compiled doc to #cs-actions and email cs@company weekly on Tuesdays.

  Assess renewal factors using feedback from the previous 90 days in @cs-folder and @support-channel: sentiment, recurring friction, and value perception. Flag high-risk items with quotes and suggested next steps. Post to #renewals and email cs@company monthly (first business day).

  Cluster onboarding friction reported in @onboarding-project over the last 7 days, include evidence quotes, and propose three practical fixes. Post to #onboarding-signals and email product@company daily.

Cluster onboarding friction reported in @onboarding-project over the last 7 days, include evidence quotes, and propose three practical fixes. Post to #onboarding-signals and email product@company daily.

Identify conversations from @support-channel and @sales-channel in the last 30 days that express needs aligned to higher-tier functionality; include the quote and a short 1-line upsell script. Post candidates to #upsell-radar and email sales@company weekly on Wednesdays.

Compile the top CS risks, expansion signals, usability snags, and positive shout-outs from the last 7 days across @cs-folder and workspace notes. Post to #cs-weekly and email cs@company weekly on Fridays.

Detect repeat unresolved complaints and sentiment decline in @support-channel over the past 14 days; score escalation likelihood and propose interventions. Post to #cs-escalations and include them in a daily summary email to cs@company.

Generate a short customer health summary using recent conversation sentiment and quotes from the last 30 days in @cs-folder. Post to #account-health and email cs@company weekly on Mondays.

Identify advocacy candidates in @marketing-folder and @cs-folder from the last 60 days who show consistent enthusiastic language; capture quotes and suggest advocacy asks (testimonial, referral). Post to #advocates and email marketing@company monthly (monthly shortlist).

Cluster churn-related conversations from @support-channel and @cs-folder over the prior 90 days by reason, quantify frequency, and attach representative quotes. Post findings to #churn-insights and email cs@company monthly.