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Sprig

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Overview

Automatically import open-text survey responses from Sprig into Channels in real-time, where they’re analyzed and classified into themes so you can track trends over time. When setting up the connection, you’ll choose the Sprig survey and the specific open-text question to import responses from, and how far back you’d like to pull existing data. Learn more about Channels →

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Set up Sprig integration

To connect Sprig you’ll need an API key from your Sprig dashboard. In Sprig, open Integrations → Data Export API to generate or copy a key. You can set up your Sprig integration from Settings, when creating a new Channel, or when you Add source to an existing channel set up in your workspace.
  • To do this, set up your Channel and select Sprig in the Connect data source modal.
  • In a separate window, navigate to Integrations → Data Export API in Sprig and copy your API key. Paste it back into Dovetail and press Next.
  • Select the Sprig survey you want to import responses from.
  • Choose the open-text question whose responses should be analysed in this Channel.
  • Pick how far back you’d like to pull existing responses — 7 days, 30 days, 90 days, or 6 months.

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Import survey responses automatically to Channels

Once you have connected your Sprig account to Dovetail, you can sync responses into a Channel where they will be automatically stored, analyzed, summarized and organized into themes.
  • To do this, open or create a new Channel and add Sprig as a data source.
  • Select the Sprig survey you wish to sync from, then the specific open-text question whose responses should be analysed in this Channel, and how far back you’d like to import existing responses
  • From there, confirm set up and select Finish. Once complete, responses will start importing into your Channel and continue to sync new responses as they’re received in Sprig.
Along with the response text itself, we automatically sync in metadata related to each response if available. This includes the Question text, Question type, Survey ID, Question ID, and the respondent’s external user ID or visitor UUID.
Only responses to the open-text question you select are imported into the Channel. If a respondent answered an NPS or rating question in the same survey but skipped the open-text follow-up, their submission won’t appear in Dovetail. If your survey has multiple open-text questions and you want all of them analysed, add Sprig as a data source to the same Channel once per question.

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Disconnect Sprig account

When you disconnect Dovetail, we will no longer have access to your Sprig data or your Sprig account information. Any responses that you have imported into Dovetail before disconnecting will not be deleted and will remain in Dovetail.
  • If you wish to disconnect Sprig from Dovetail, select ⚙️ Settings → Integrations, locate Sprig, click ••• and select Disconnect.