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Usersnap

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Overview

Automatically import Usersnap feedback into Channels in real-time, where it’s analyzed and classified into themes so you can track trends over time. When setting up the connection, you’ll choose which Usersnap project to sync feedback from and how far back you’d like to import existing submissions. Learn more about Channels →

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Set up Usersnap integration

To connect Usersnap you’ll need your JWT ID and JWT secret. Create these credentials in Usersnap by going to Settings → REST API. You can set up your Usersnap integration from Settings, when creating a new Channel, or when you Add source to an existing channel set up in your workspace.
  • To do this, set up your Channel and select Usersnap in the Connect data source modal.
  • In a separate window, navigate to Settings → REST API in Usersnap and copy your JWT ID and JWT Secret. Paste these back into Dovetail and press Continue.
  • From there, choose the Usersnap project to pull feedback from and confirm the connection.

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Import feedback automatically to Channels

Once you have connected your Usersnap account to Dovetail, you can sync feedback into a Channel where it will be automatically stored, analyzed, summarized and organized into themes.
  • To do this, open or create a new Channel and add Usersnap as a data source.
  • Next, select the Usersnap project you wish to sync feedback from and how far back you’d like to import existing data from.
  • From there, confirm set up and select Finish. Once complete, feedback will start importing into your Channel and continue to sync new submissions as they’re received in Usersnap.
Along with the feedback text itself, we automatically sync in metadata related to each submission if available. This includes Status, Priority, Rating, any Labels applied in Usersnap, the Submitter email, and any custom form fields or custom data attached to the feedback.
Each Usersnap submission becomes a data point in Channels, with the text from every form input imported as a conversation thread. Annotated screenshots aren’t copied into Dovetail — each data point links back to the original feedback in Usersnap so you can view the screenshot and annotations there.

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Disconnect Usersnap account

When you disconnect Dovetail, we will no longer have access to your Usersnap data or your Usersnap account information. Any feedback that you have imported into Dovetail before disconnecting will not be deleted and will remain in Dovetail.
  • If you wish to disconnect Usersnap from Dovetail, select ⚙️ Settings → Integrations, locate Usersnap, click ••• and select Disconnect.