Enablement and internal alignment

Every Friday, pull the top 3 customer stories from the week — wins, feedback, moments. Create a slide-ready doc with each story: setup, customer voice quote, outcome. One paragraph per story. Share with the presenting exec.

Every Monday, search Dovetail for repeated questions in Slack messages ingested into Dovetail (or triggered by Slack webhooks matching question patterns) over the past 30 days. If the same question appears 3+ times, draft a Notion wiki entry. Notify the owning team lead in Slack to review — never auto-publish.

Every Monday, identify the most common objection from calls in the past 7 days. Find the best-performing response — the one that unblocked deals. Post to #sales: objection, why it lands, winning response, real example. Keep it short.

Every quarter, one week before OKR review, for each OKR pull supporting customer evidence from Dovetail. Create a brief per OKR: what customers said, how it maps to the goal, key quotes. If evidence contradicts the OKR direction, say so.

When a new senior hire is added to the tracker, compile a “What our customers think” doc covering top themes, common complaints, top praise, and unmet needs. Include verbatim quotes and links. Share on their first day.

When a highlight is logged independently by 2 different teams on the same complaint, detect the overlap. Post to Slack tagging both teams, share links to each highlight, and suggest a single owner and a single thread to continue in. The agent never merges highlights automatically — teams decide how to consolidate.