Hero Contacts Pn
Available on Professional and Enterprise plans.By default, Managers and Contributors can create and edit contacts in their database.

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Overview

Contacts is where you can store, track and manage your contacts and participants. A contact can be linked to raw data and insights created across projects in your workspace, allowing you to trace every interaction with an individual or participant. Contacts are available across your entire workspace and are not specific to a project.

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Add a new contact to your database

Managers can add new contacts in the contacts database to store and track participants and individuals involved in project work like interviews, surveys, and usability test .
  • To create a new person, go to ⚙️ Settings → Contacts and click New.
  • From there, enter a name or unique identifier and any important information in fields. Your contact will also be allocated a randomized Dove-atar.
Managers can also add multiple contacts at once via CSV import.
  • To do this, go to ⚙️ Settings → Contacts and select Import.
  • From there, upload your CSV file containing a list of your contacts and map columns to a person’s metadata. You must have at least 1 column mapped to Name to ensure a successful import.
The file should be UTF-8 encoded Comma Separated Value (CSV) file and if importing date information, the format must be in ISO 8601 date format or YYYY-MM-DD HH:MM

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Add fields to segment contacts

You can store metadata on contacts using fields. Fields allow you to segment your participants for search and analysis purposes and commonly capture demographic information (like participant age, location), contact details (like email address or phone number), and other information (like interview date or persona type). Managers can create and edit fields on contacts.
  • To do this, go to ⚙️ Settings → Contacts and select Fields.
  • In the menu, click + New field, enter a field title and select the field type. This field will then appear across all contacts profiles stored in your database.

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Sort and filter contacts in your database

You can sort and filter your view to segment contacts in your database.
  • To do this, open ⚙️ Settings → Contacts, click Filter and apply your filters. You can also filter results by specific contacts or the values you’ve stored in fields.
Contacts can be added to data or insights in projects using fields. This provides traceability of specific research you’ve done related to a particular person.
  • To add a contact to a data object or insight, click + New field and select the field type Contact.
  • From there, you can proceed to select contact stored in the contact database as values in the field itself.
You can also link a contact to an interview, call, or meeting by adding them as a speaker in your transcript.

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Managing duplicate contacts

If you’re importing contacts, you can choose how you would like to deal with duplicate contacts if found. There are three options, for managing duplicate data:
  • Keep both - all imported spreadsheet rows will create new contacts.
  • Replace - spreadsheet rows with a duplicate in the contacts database will replace the duplicate.
  • Discard - spreadsheet rows with a duplicate in the contacts database will not be imported.
If you select replace or discard duplicates, you must choose which column to use as a unique identifier. A unique column is one in which no two entries are the same (e.g. an email column, or a unique id column). We use this column to search for matches between your CSV and your existing contacts database.

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Restrict access to your contacts database

Admins can configure which user roles in the workspace can access the contacts database.
  • To enforce this, go to ⚙️ Settings → Security and navigate to Who can view contacts.
  • From there, apply the level of access you wish to enforce for your workspace. Options include:
    • Anyone - all users in your workspace will have access to view the contacts database.
    • Managers and Contributors - only Managers and Contributors will be able to view and edit the contacts database.
    • Managers only - only Managers can view and edit the contacts database.
    • No one - No users will be able to view or edit the contacts database or access contacts fields within your raw data.
Access to the contact database has recently changed. Here is everything you need to know:
  • For any new workspaces created from July 2nd 2025:
    • By default, everyone in the workspace has full access.
  • For workspaces created before July 2nd 2025:
    • Existing permissions have been carried over, so you shouldn’t notice any changes.
    • Here’s how old permissions map to the new system:
      • Admins now have full access.
      • Other roles that previously had access now have Can edit permissions, they can create, edit, link and comment on contacts but can’t manage access levels.
      • If a role didn’t have access before, it still doesn’t.

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Download contacts data

Managers can download a spreadsheet of stored contacts from the workspace. This spreadsheet will contain a number of columns with field data in a CSV format, and can be opened with Apple Numbers, Google Sheets, Microsoft Excel, or other spreadsheet software.